Money-Back Policy

This Money-Back Policy ("Policy") sets out the terms and conditions under which refunds may be requested for purchases related to the Simpler English-learning application.

This Policy forms an integral part of our Terms of Service: https://simpler.link/terms-of-service.

1. Company information

The Simpler application and related services are operated by GUDVIZHN, TOO (the "Company", "we", "us", or "our").

2. Payment methods and providers

Payments for Simpler Premium subscriptions may be processed through different payment providers depending on the purchase method:

2.1 Web purchases

Purchases made via the Simpler website at https://simpler.link are processed by Paddle.com, which acts as the Merchant of Record for such transactions.

All refunds for web purchases are handled in accordance with:

• this Policy;
• Paddle's Invoiced Consumer Terms; and
• applicable consumer protection laws.

2.2 In-app purchases

Purchases made through the Simpler mobile application downloaded from:

• Apple App Store,
• Google Play Store,
• Huawei AppGallery,

are processed directly by the respective app store. Refunds for such purchases are governed exclusively by the refund policies and terms of the relevant app store, and not by this Policy or Paddle.

3. Description of the service

Simpler is a digital educational service designed to help users learn the English language.

All Premium content is provided digitally.

4. Right of cancellation for web purchases (14-day period)

For web purchases processed by Paddle, consumers have the right to cancel their purchase within 14 calendar days from the date the transaction is completed, without providing any reason, unless an exception applies under applicable law.

If a valid cancellation request is submitted within this period:

• all payments received will be refunded;
• the refund will be issued no later than 30 days from the date the cancellation notice is received;
• refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

5. Digital content and loss of right of withdrawal (EU / UK)

If you are a consumer located in the European Union or the United Kingdom and you purchase a Premium subscription via the website:

• you may request immediate access to digital content;
• where digital content is made available immediately and you have provided your prior express consent and acknowledgment, you may lose your statutory right of withdrawal.

This does not affect your right to request a refund where:

• the service is defective;
• the content is unavailable;
• the service does not correspond to its description.

6. Subscriptions and renewals

Premium subscriptions may be offered on a recurring billing basis depending on the selected plan.

• You may cancel your subscription at any time to prevent future charges.
• Cancellation prevents future billing but does not automatically entitle you to a refund for the current billing period.
• Refunds for subscription payments are reviewed on a case-by-case basis, in accordance with Paddle's terms and applicable law.

Partial or prorated refunds may be granted where required by law or approved by Paddle.

7. Non-eligible cases

Refund requests may be declined in cases including, but not limited to:

• fraudulent activity or abuse of the refund process;
• violation of our Terms of Service;
• repeated refund requests for the same or similar services without valid justification.

8. How to request a refund

For web purchases made via https://simpler.link:

• contact us at help@simpler.link, or
• submit a refund request through Paddle's customer support channels.

For in-app purchases, refund requests must be submitted directly to the relevant app store.

9. Contact information

If you have any questions regarding this Money-Back Policy, please contact us:

Company: GUDVIZHN, TOO

Email: help@simpler.link

Website: https://simpler.link